Privacy Policy

1. Introduction

Manzilo is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property management platform. By using Manzilo, you consent to the data practices described in this policy. Please read this policy carefully to understand our practices regarding your personal data.

2. Information We Collect

We collect different types of information to provide and improve our services:

Personal Information

• Name, email address, and phone number
• Company name and business registration details
• Emirates ID or passport information (for identity verification)
• Payment and billing information

Property Information

• Property addresses and details
• Unit information including size, amenities, and rental rates
• Tenancy contracts and Ejari registration details

Usage Data

• Log data including IP address, browser type, and device information
• Platform usage patterns and feature interactions
• Communication preferences and notification settings

3. How We Use Your Information

We use the collected information for the following purposes:

• To provide, maintain, and improve our property management services
• To process transactions and send related information
• To send notifications via WhatsApp, email, or SMS as configured
• To facilitate communication between landlords, tenants, and service providers
• To comply with UAE regulations including Ejari registration requirements
• To detect, prevent, and address technical issues and security threats

4. WhatsApp Communications

Manzilo uses WhatsApp Business API to send notifications and facilitate communication. All WhatsApp communications are processed through official channels with end-to-end encryption. We only send messages that you have configured or that are necessary for service delivery, such as rent reminders, maintenance updates, and announcements. We do not sell or share your WhatsApp contact information with third parties for marketing purposes.

5. Data Sharing

We may share your information in the following circumstances:

• With property managers, landlords, or tenants as necessary for property management operations
• With service contractors assigned to maintenance tasks
• With government authorities for regulatory compliance (e.g., Dubai Land Department for Ejari)
• With trusted third-party service providers who assist in operating our Platform

6. Data Security

We implement industry-standard security measures to protect your personal information, including encryption in transit and at rest, secure data centers, regular security audits, and access controls. While we strive to protect your data, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with UAE legal obligations, resolve disputes, and enforce our agreements. Financial records and tenancy contracts may be retained for the periods required by UAE law. You may request deletion of your data subject to legal retention requirements.

8. Your Rights

Depending on your location and applicable laws, you may have certain rights regarding your personal data:

• Access your personal data and receive a copy
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain processing of your data
• Data portability - receive your data in a structured format

9. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our Platform. Cookies help us remember your preferences, understand how you use the Platform, and improve our services. You can control cookies through your browser settings. Essential cookies are required for the Platform to function and cannot be disabled.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that any such transfers comply with applicable data protection laws and that appropriate safeguards are in place to protect your personal data.

11. Children's Privacy

Manzilo is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete such information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on the Platform and updating the 'Last Updated' date. Your continued use of the Platform after changes constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@manzilo.com